Coronavirus: Travel

Students’ Frequently Asked Questions about COVID-19 & College Operations

March 24, 2020


The Lee College campus is closed to students and the general public until further notice, following the Harris County order to “Stay Home. Work Safe.”


  • I am receiving accommodations through the Access Center. Now that the Testing Center is closed, will I get my accommodations?
    • You need to work with your faculty to make sure you are getting the accommodations. If you or your instructor has questions, you can contact K-leigh Villanueva with the Access Center (
  • I am a student with a disability. While I was doing ok with the classes, I need my accommodations for the online classes. Can I get my accommodations?
    • If you have requested your accommodations for the semester, you just need to let the instructor know that you are wanting to use your accommodations. If you received accommodations in the past, but did not sign up for this semester, you will need to contact the Access Center ( or phone?)


  • Why is Lee College moving all instruction to remote learning?
    • To reduce the risk of the spread of COVID-19.
  • Are Lee college faculty prepared to offer instruction in an online environment?
    • Faculty have been trained and provided tools and resources to assist them in the transition of their courses to online delivery.
  • How will I know if my class will be offered 100% online?
    • Login to Blackboard to view your online courses to view Announcements and Course Messages.
    • You should also check your myLC student email for messages from your instructor.
  • When will my online classes resume?
    • All classes will resume in Blackboard on Monday, March 23, 2020. Students should login to their Blackboard account to view course materials, updated syllabus, and complete assignments.
  • Will my lab class meet in person?
    • Most lab courses will be taught 100% online beginning March 23, 2020.
    • Some technical courses that require hands-on learning using equipment and facilities will be paused until it is safe to resume lab instruction on campus.
    • Contact your instructor if you have questions about the status of your Lab course.
  • Where do I find contact information for my instructors?
    • Through Blackboard or on under LINKS FOR STUDENTS and CLASS SYLLABI.
  • How do I find out about remote instruction and my assignments?
    • Instructors will contact you through Blackboard or email.

Blackboard and Other Logins

Preview of Logins page

  • How can I receive college information?
    • Lee College student email is the official college correspondence. Frequently check your email at @myLC and the website,, for updated information.

Computer Connectivity

  • I have no computer or internet at home. Can I come to campus to use the internet?
  • Whom can I call for technology assistance with my online class or blackboard?
    • Lee College Help Desk – 281.425.6952
  • Can I borrow a laptop computer from the college?
    • At this time, laptops are not available for checkout.
  • What are other commercial wifi resources?
    Check for detailed information online. Following are some providers and their current policies.

    • Xfinity
      Comcast offers free WiFi hotspots during coronavirus shutdown
    • AT&T and Charter Communications announced free public wifi for 60 days, with Charter offering free broadband for households with students through college age who don’t already have a subscription.
    • Verizon was among the many providers to announce a moratorium on late fees and disconnections.
    • T-Mobile announced that it would provide unlimited smartphone data to all current subscribers and increase the data allowance to schools and students using their digital learning programs.
    • Cox said it would increase speeds on low-cost broadband plans and Sprint said it would give subscribers unlimited data for 60 days, among other changes. Comcast and AT&T also temporarily lifted data caps.
    • How to get free WiFi Anywhere

Tutoring and Course Support

  • Are students allowed to come to campus for study groups or meetings?
    • No, groups will not be allowed to study on campus.
  • How can I access or get assistance from the Math Lab for tutoring?
    • The Math Lab will offer one-hour virtual tutoring from 10 a.m.-8 p.m., Mon.-Thu.. Students should email the math lab ( at least two hours before their desired appointment. In the appointment email students should include their name, student ID, day and time for the desired session, and the course and subject for which they are seeking tutoring. Students will receive an email with their assigned tutor name, and a link to join the tutoring session through Blackboard Collaborate Ultra. A computer device with a microphone and camera would be useful. Upon any questions, students should contact Raul E. Arana (
  • How can I access or get assistance from the Writing Center?
    • For any writing assignment assistance, the Writing Center is here for you in a virtual format. Please go to our Web page for appointment instructions.
  • Will the Learning Hub continue to offer tutoring services?
    • Learning Hub will provide all tutoring services exclusively online.
      • How to book an online tutoring appointment:
        • Go to:
        • Click ‘Book Now’
        • Select appropriate subject and tutor
        • Select appointment time
        • If your tutor approves your booking, you will receive an email with a Zoom link to access your appointment
      • Contact the Learning Hub:
        • Jessica Thompson Falla, Learning Support Services Manager, at or by phone at 281-425-6808 (Mon.-Thu. 7:30 a.m.-5:15 p.m., and Friday 7:30 a.m.-12:30 p.m.)
        • Hugo Gonzalez, Learning Support Services Technician,
  • I’m enrolled in a course that has a Supplemental Instruction Coach. Will the Learning Hub continue to offer Supplemental Instruction?
    • Supplemental Instruction Coaches will be working with their assigned classes through Blackboard Collaborate Ultra, a virtual classroom feature in Blackboard. The Learning Support Services Manager, Supplemental Instruction Coaches and instructors are working together to bring this feature to you. Virtual Supplemental Instruction sessions will be held at the same time face-to-face sessions were offered during the semester, unless otherwise noted by your Supplemental Instruction Coach. Please continue to check Blackboard for further information regarding Supplemental Instruction services.
    • Specific questions regarding Supplemental Instruction sessions should be directed toward your Supplemental Instruction Coach.
  • I’m enrolled in a LSSS 300 or EDUC 1200 course that has a peer mentor. Will the Learning Hub continue to offer peer mentoring?
    • Peer mentors will be working with their assigned classes through Blackboard, utilizing Blackboard messaging, class announcements, PowerPoints, and videos. The Learning Support Services Manager, Peer mentors and instructors are working together to bring this feature to you. Please continue to check Blackboard for further information regarding peer-mentoring services.


  • Will the library be open to students?
    • No. You can contact the library in the following ways:
      • Email (
      • Chat (available: Mon.-Thu.: 7:30 a.m.-9 p.m., Fri.: 7:30 a.m.-2 p.m., Sat: 10 a.m.-2 p.m.)
      • Texting (281.789.6286)

Getting Access to our Resources:

Please contact or Chat with us if you have any questions.

Student Affairs

  • What offices are open and what are their hours of operation?
    All services are available remotely at the following times:

    • Mon.-Tue.: 7:30 a.m.-7:30 p.m.
    • Wed.-Thu.: 7:30 a.m.-5:15 p.m.
    • Fri.: 7:30 a.m.-12:30 p.m.
  • What counseling and instructional support resources are available to students?
    • Students can contact the Advising/Counseling Center through advisor emails,, the online chat on the website, and at 281-425-6384. Office hours listed above.
  • Did you receive my transcript in Admissions and Records?
    • Transcripts received electronically will be processed within two business days. Transcripts received via mail will be picked up once a week (Thursdays) and will be processed by the following Thursday.
  • When will my grades be posted?
    • At this time, grades are due for 16-week courses on May 8 at noon.

Financial Aid

  • How will the current changes affect grants and loan repayments?
    • The federal government is updating procedures and policies. As we learn more, we will post additional information.


  • How will the change in instruction affect my veterans’ benefits?
    • The federal government is making policies regarding veterans. There is pending legislation. You will be updated as we learn more.

International Students

  • Can/Should international students go to their home country during the time classes are exclusively online?
    • Due to travel restrictions/bans, Lee College cannot ensure that international students would be permitted to return to the states. International students can contact Dr. Carl Husband, DSO, for more information at
  • Will international students’ F-1 visa status be impacted with the transition to all online instruction?
    • Per the Student and Exchange Visitor Program (SEVP), students must maintain full-time status (12 SCH) for the spring semester, and the classes that switched from in-person to online due the College’s response to COVID-19 will not violate F-1 visa requirements regarding in-person classes. Please direct questions to Dr. Carl Husband, DSO, at

Lee College Bookstore

  • Is the bookstore open?
    • Bookstore employees are following the “Stay at Home, Work Safe” order. If you have questions, you can email
  • How can I order or have access to books?
    • Students can order books to be delivered directly to their home online using the web site
    • There are some publishers that are offering E-books and some digital materials for the rest of the semester free of charge. The students can go to for information on this program.
  • How can I return the books I rented?
    • Follett has emailed instructions to the students with rental items directly. Book rentals are due to be returned to Follett by May 7th. Follett will pay all shipping charges. Students can go to their rental accounts and print a shipping label for the shipment.
  • When will the bookstore buy back books?
    • Buy back will be conducted when we are all back on campus.

Payment Plans

  • Can I skip a payment?
    • April payment plans have been extended to May 5.


  • What is the policy or decision about students’ activities or campus events?
    • All campus events have been canceled.
  • What is the policy about school sponsored travels and study abroad travels?
    • All travel has been canceled.
  • Will there be May Commencement?
    • May Commencement has been postponed. Students are welcome to attend future ceremonies.

Technology Assistance

  • Whom can I call for technology assistance with my online class or blackboard?

Student Workers

  • Can student employees return to work?
    • Yes! All Federal Work Study Students and Student Assistants returned to work on Monday, March 23, 2020.
  • Can student employees work on campus?
    • No. Effective March 25, 2020 only employees assigned as essential personnel may be on campus. Non-essential personnel, such as student employees, must work remotely. Supervisors are responsible for providing work assignments to their student employees during this time.
  • What if the student does not have the resources to work from home?
    • Supervisors are responsible for ensuring their employees have the resources they need to work from home. Employees may be able to borrow a computer for the College by submitting a request to Lena Yepez, Director of Career and Transfer Services.
  • Do I have to provide work assignments to my student employee? I thought we were paying them for the rest of the semester anyway.
    • Yes. You have to provide work assignments for your employees. If it is difficult to perform the student’s regular duties remotely, the supervisor must find alternate tasks that can be conducted at home. As a supervisor, be creative. Below are a few examples of remote work assignments.

Student Assistant Job Ideas for Telecommuting:

      • Research projects that can be completed online that would be of use to you or your team now or in the future.
      • Stories, blogs or short articles students could write about your work or the work of your office that might eventually be helpful in your communication efforts.
      • Documenting or updating procedures for front desk or other positions.
      • Assign remote tasks to assist someone else in your department or a different department at the College. Reach out to your colleagues for ideas or to see if they have needs that could be supported by your student employee(s).
      • Assign training as a professional development opportunity.

The following actions are required by all supervisors of student employees:

      • Check in with your student employee(s) and make a personal connection. How are they doing? How are they adjusting to online courses? Are they staying connected with College faculty, friends and staff? Refer them to the Lee College Coronavirus website ( for the latest information.
      • Discuss working remotely up to 17.5 hours a week. Do they have access to a laptop, tablet or other device they can use to perform tasks? Can they connect to the internet? Do they need access to any software or apps? Are these items necessary for them to successfully complete the work? If they do not have these things, identify College resources that will provide the tools they need to work from home.
      • Develop appropriate work assignments.
      • All employees, including students, who are working remotely are required to complete the Temporary Telecommuting Agreement for COVID-19 Form. Once all the appropriate signatures are obtained, the completed form will be submitted to the Human Resources Office. (Due to the circumstances, employees may type their name in the signature field at the bottom of the fillable pdf form versus providing an actual signature. This will allow employees to review, sign and forward the form to the appropriate supervisor in a more timely manner.) *Please see agreement attached.
      • Students must document the work they perform remotely using the Daily Work Log. Supervisors will review the work log to ensure their employees are performing the assigned tasks. *Time sheet attached.
      • Students who do not have access to clock in and out in Jantek will complete the attached timesheet recording the hours they worked (up to 17.5 hours weekly). As the supervisor, you have to keep a copy of the timesheet and enter the employee’s time in Jantek. If you do not have access to Jantek, check with your supervisor. He or she may be entering time for others in your department. In the future, you may be asked to provide a copy of the timesheet for your employee(s) to Payroll. So make sure you save this document.
      • Finally, stay in touch with your student employees by regularly checking in. Let them know how much we care about them and their “LC-remote” experience.
  • My department could use some extra help right now? Is it possible to get assistance from other student workers?
    • Yes, that may be an option. If your department has temporary, remote work opportunities available for current student workers, please contact me at with your request.


For additional resources, dial 2.1.1 for the United Way of Greater Baytown and Chambers County.

Important Forms

Temporary Telecommuting Agreement for COVID-19 (003)
Student Assistant COVID-19 time sheet