In response to several requests from campus computing users, Information Technology and Telecommunications established the Help Desk to assist with computer-related problems. On August 3, 1998, the online helpdesk service was launched by Dr. C. Lightfoot. The helpdesk is supported by full-time technicians and network administration. The service is provided free-of-charge, Monday through Friday, 40 hours per week. Questions about software, networking, internet, e-mail as well as questions about printers, scanners, zip drives and other peripheral devices can be addressed to the Help Desk. Assistance is available via e-mail to

helpdesk@lee.edu or by calling 6874.

When emergencies require the helpdesk to the unattended, notice will be available via voice mail on 6874.

Procedure

1. If you are encountering a problem, but your computer is working and you're able to log onto the Network, send an E-mail message explaining your problem to helpdesk@lee.edu. The helpdesk technician on duty will assist with the problem. In this way, we will have a paper trail with time and date of request and we will be able to easily reply to you.

2. If your computer won't function and you are unable to E-mail on another computer, call the helpdesk support line at 6874. In addition, you may also e-mail requests for workorders to ittwork@lee.edu or call the Helpdesk.