Employees

Purchasing Items

Purchase Order Follow-up and Return of Goods

Purpose: The requesting department reviews and monitors purchase orders for delivery and receipt of merchandise, including resolution of order discrepancies and/or damages.

Scope: The provisions of this procedure applies to all purchasing personnel and any departmental personnel that directly or indirectly related with the receiving of merchandise ordered through the use of a purchase order.

Procedure: Expediting Return of Goods shall be handled as follows:

1. Monitor and verify purchase order delivery and receipt of merchandise.
2. Identify delivery problems and coordinate solution with requestor and vendor.
3. Discrepancies and damages will be identified and resolution shall be coordinated with supplier/vendor and all essential internal departments.
4. Return of Goods shall be coordinated through the requesting department, Purchasing Department and any other essential internal departments affected by the return, for example, Shipping & Receiving.