In response to requests from campus computer users, Information Technology and Telecommunications established the help desk to assist with computer-related problems. It was launched by Dr. Carolyn Lightfoot in 1998. The help desk is supported by full-time technicians and network administration. The service is provided free of charge Monday through Friday, 40 hours per week.
Questions about software, networking, internet, e-mail as well as questions about printers, scanners and other peripheral devices, can be addressed to the help desk. Assistance is available via e-mail at
email@example.com or by calling 281.425.6952
When emergencies require the Help Desk to the unattended, notice will be available via voicemail on the Network Status Line at 281.425.6874.
- If you are encountering a problem, but your computer is working and you’re able to log onto the network, send an e-mail message explaining your problem to firstname.lastname@example.org. The help desk technician on duty will assist with the problem. In this way, we will have a paper trail with time and date of request, and we will be able to reply to you easily.
- If your computer won’t function and you are unable to e-mail on another computer, call the help desk support line at 281.425.6952.